Help / FAQs


Customer service:

Please call us at: 1-865-436-4886


Shipping Policy

Ole Smoky Candy Kitchen will ship your order anywhere in the 48 Contiguous United States. Due to the nature of our product and it's sensitivity to heat that may be experienced during the months of May thru September, we cannot ship any of our products via USPS. ALL orders placed during this period will need to be shipped via *UPS Next day Air.

PLEASE CALL US at 1-865-436-4886 for additional shipping charges for residents of Alaska, Hawaii & Puerto Rico, please call for rates. Tennessee residents, 7% sales tax will be added to your order. We cannot ship to P.O. Boxes please provide a complete mailing address when ordering.

USPS Ground-Standard Shipping Rates:

Total Purchase Shipping Up to
0 - 10.00 - $6.00

10.01 - 27.00 - $9.25

27.01 - 45.00 - $11.75

45.01 - 55.00 - $15.00

55.01 - 155.00 - $20.00

Over $156.00 - $25.00

All packages are sent via USPS. Approximate shipping times are as follows:

• East Coast 1 to 3 Business Days

• Midwest 5 Business Days

• West Coast 7 Business days

Additional time may be needed for busy holiday seasons.

*Call us for Next Day, 2nd Day & 3rd Day Express Shipping Rates


How do I return an item?

Refund/Exchange Policy:

If you are not satisfied with your product, please call customer service at 
1-865-436-4886 and we will exchange your product.

***3 to 10 business days after a sale that an exchange will be issued.

Customer service:

Please call us at: 1-865-436-4886